Welcome to Curated Swimwear’s FAQ page! We’re here to help you navigate your maternity fashion journey with ease. Below you’ll find answers to our most commonly asked questions about our stylish, comfortable maternity wear designed for every stage of your pregnancy.
About Our Products
What types of maternity clothing do you offer?
We specialise in fashionable and functional maternity wear including:
- Maternity beachwear and swimwear
- Maternity dresses, jumpsuits, and two-piece suits
- Maternity denim (jeans, shorts, overalls)
- Comfortable maternity leggings and pants
- Stylish maternity tops, blouses, and sweaters
- Beach accessories to complete your look
How do I choose the right size for maternity wear?
We recommend selecting your pre-pregnancy size for most items. Our maternity wear is designed with stretch and adjustability to accommodate your changing shape. For specific sizing guidance, please refer to the size chart available on each product page. If you’re between sizes or unsure, we suggest sizing up for comfort.
Are your maternity clothes suitable for all trimesters?
Absolutely! Our collection is carefully curated to provide comfort and style throughout your entire pregnancy. Many pieces feature adjustable waistbands, stretch fabrics, and designs that grow with you. Items like our maternity dresses and jumpsuits are particularly versatile for all stages.
Ordering & Account
How do I place an order?
Simply browse our collection, select your favourite items, and add them to your cart. When you’re ready, proceed to checkout where you’ll enter your shipping details and payment information. You’ll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order after placing it?
We process orders quickly to get your maternity essentials to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information for faster checkout, and view your order history.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 AUD): Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch
- Free Standard Shipping (for orders over $50 AUD): Delivered via EMS, typically arriving within 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship globally from our home in Salisbury Plains, Australia, to most countries worldwide. Currently, we’re unable to deliver to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
How can I track my order?
Once your order is dispatched, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey from our warehouse to your wardrobe. If you have any questions about your tracking information, our customer care team is happy to help.
I need my order by a specific date. What should I do?
For special occasions like babymoons or maternity photoshoots, we recommend:
- Ordering at least 3-4 weeks in advance
- Opting for standard shipping
- Checking that items are marked as “Ready to Ship”
Returns & Exchanges
What is your return policy?
We want you to love every piece as much as we do. If anything isn’t quite right, you have 15 days from receipt to initiate a return. Items must be unworn, unwashed, and in their original condition with tags attached. Please see our full Returns Policy for detailed instructions.
How do I initiate a return?
To start a return, please email our customer care team at [email protected] with your order number and details about the items you wish to return. We’ll guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Payment
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information. We don’t store your credit card details on our servers after your transaction is complete.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information and contacting your bank if the issue persists. You’re also welcome to try an alternative payment method.
Contact & Support
How can I contact customer service?
Our friendly customer care team is always happy to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.
What are your business hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST). Emails received outside these hours will be responded to on the next business day.
Still have questions? We’re here to help you look and feel your beautiful best during this special time. Contact us at [email protected] and we’ll be happy to assist you.